providing a quality service to our customers

LCD Driving Academy is committed to providing a quality service to our customers. We welcome comments on the quality of the service we deliver and suggestions on how we could make it better.

LCD staff will always seek to adhere to the principles of respect, fairness, honesty, and integrity. Should you wish to make a complaint, we expect you to also uphold these principles and remain factual and respectful.  LCD will not respond to complaints which are abusive in nature or make unfounded allegations against staff. 

LCD will respond to your complaint within 14 days.

The time limit for submitting a complaint is six months from the date of the incident.

Please email your complaint or comments to, lcdacademy@live.co.uk and include:

• Your name, address, and other contact details

• When the event you are complaining about happened

• An outline of the background to your complaint and a brief description of what you think LCD Driving Academy failed to do.

• The outcome or remedy you would like us to achieve for you.

Thank you.